A Leader’s Guide To Business Innovation

A Leader’s Guide To Business Innovation

Benefit of This eBook

Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity – your people. When you value your employee’s talents, foster a positive work environment, provide open communication, respect, and a proactive approach, the innovative ideas are sure to flow!

What You’ll Learn

You will be guided through the process of innovation, starting with the vision, the ultimate goal. Discover the challenges and the opportunities and brainstorm to find solutions. You’ll gather support (no man is an island!) and then put the accepted solutions into action. Finally, you’ll evaluate your results.

Why You Need It

Innovation is about setting you apart from your competition; it’s what makes you stand out. If you aren’t innovating, then you’re just another grain of sand on a massive beach. Dare to be different. It’s what your customers want!

What You’ll Do With It

Innovation is the fun part! It’s the free-flowing ideas of your own, and those of your team members, that make an otherwise dull day interesting. To see a vision through, from its inception to its successful implementation is not only rewarding personally, it’s what has the biggest positive impact on your bottom line.

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Closing the Sale by Building Customer Relationships

Closing the Sale by Building Customer Relationships

Benefit of This eBook

To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.

What You’ll Learn

This ebook demonstrates the 5 steps to building a customer relationship. Learn to create value by discussing your product and benefits in a way that tells a story tailored to your customer. When you’ve arrived at a beneficial solution, you’ll learn to ask for the commitment in a manner that makes it seem like you’re cementing a long-term professional relationship.

Why You Need It

Let’s face it; there aren’t that many unique products or services on the market anymore, and with the Internet at every customer’s fingertips, the few products that are unique can be readily found. But what you have that no other company is offering is YOU. YOU are one hot commodity, and if you form solid customer relationships, your competition will rest safely in the dust.

What You’ll Do With It

Customer relationships need to be nurtured. If you continue to build strong ties to your customers, your sales pipeline will always be full. The bottom line is that you’ll always have an impressive bottom line!

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Are Your Employees Motivated?

Are Your Employees Motivated?

Benefit of This eBook

Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your attitude and actions as a supervisor set the tone for a positive workplace.

What You’ll Learn

You will take a quick assessment to determine your own management, communication and leadership skills. You’ll be given a series of guidelines to address those areas where you need improvement, and emphasize your areas of expertise. The focus will be on building positive relationships with your employees, motivating and challenging them, goal setting, and recognizing their efforts.

Why You Need It

According to the Dale Carnegie Training Employee Engagement Study: “69% of disengaged employees would leave their current job for just a 5% pay increase.” That’s an outcome you simply can’t afford! This ebook provides tips for motivating your employees and improving the quality of your engagement culture.

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50 Employee Engagement Ideas and Tips a Leader’s Guide to Employee Engagement

50 Employee Engagement Ideas and Tips a
Leader's Guide to Employee Engagement

Benefit of This eBook

Employees want to feel valued, included and empowered. They are waiting for you to show that you respect them, that their opinions matter, and that you welcome and appreciate their contributions. If you’re stuck for ideas, we’ve thought of plenty – 50 to be exact!

What You’ll Learn

Dale Carnegie released a research study that identifies the main drivers of employee engagement. The findings provide a benchmark for organizations looking for ideas. Discover the value of building a positive work environment, fostering communication, creating a sense of ownership, and much more!

Why You Need It

In today’s competitive work environment, the one thing that makes you stand out as a company is your people. Becoming an engagement-focused leader builds a vibrant team. When employees feel enthusiastic about their jobs, they try harder and stay longer.

What You’ll Do With It

Build strong and sincere relationships through trust. Positive attitudes and actions build a culture that involves and inspires all employees. Outperform the competition with the most valuable asset—employees.

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Dale Carnegie’s Secrets of Success

Dale Carnegie's Secrets of Succes

Benefit of This eBook

Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living, and as a result, over 8 million lives have been inspired by his timeless values and practices. A plethora of golden tips will set you on the path toward unimagined success. Put these tips in to action to excel as a leader and become the best version of yourself.

What You’ll Learn

Principles from How to Win Friends and Influence People show you how to influence others to support your vision. Discover 9 techniques for enhancing relationships, and fundamental techniques for becoming a respected leader. Tips for handling criticism and stress set you free to move forward with new ideas and stronger partnerships.

Why You Need It

For over a century, Dale Carnegie has been improving individual and business performance around the world. While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins from within. From the humble beginnings of one man’s belief in the power to transform individuals, Dale Carnegie continues to inspire individual excellence by tapping into each person’s potential.

What You’ll Do With It

As you apply these timeless principles, you excel as a leader while gaining trust and respect from the people around you. Create positive change by illuminating a bright and resourceful workforce. By winning people to your way of thinking and reducing stress, you’ll set teams in motion and help entire organizations reach new heights.

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Change Management: A Leader’s Guide to Managing Change in the Workplace

Change Management: A Leader's Guide to
Managing Change in the Workplace

Benefit of This eBook

Managing through change can be stressful, frustrating and difficult. Being prepared and using an organized approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.

What You’ll Learn

Explore internal and external factors that drive change and how change impacts the organization and its people. Set the right things in motion the right way, and avoid pitfalls while navigating the team through uncertain times. The 5-Step Model takes leaders from analyzing though planning, and culminates with implementing and measuring the factors of change.

Why You Need It

Effecting change in the workplace can be unpredictable because people and processes evolve differently. The Dale Carnegie Training Change Model provides a step-by-step approach for staying focused and positive while integrating change throughout the organization.

What You’ll Do With It

Undertake a thorough analysis of the risks and opportunities, monitor effects, and keep key team members well apprised of progress. Engage key individuals in determining adjustments that need to be made and plan for the impact of change. Ensure a seamless process and positive outcomes that show change is not the enemy!

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Presentation Effectiveness: A Free Guide to Effective Public Speaking

Presentation Effectiveness: A Free Guide to
Effective Public Speaking

Benefit of This eBook

Effective communication is critical in any role, and the mark of a truly successful person is the ability to energize a team, a boardroom, or an arena. This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend. It will help you develop the courage and self-confidence to speak in any public settin

What You’ll Learn

Discover eight guiding principles that prepare you for flawless public speaking. Learn how to eliminate the nervous jitters and speak with confidence and credibility. Mr. Carnegie’s compelling, first-hand stories bring the principles to life.

Why You Need It

Whether you are persuading colleagues, selling to a client, or energizing a team, the power of your presentation makes all the difference. While having a thorough knowledge of your content earns you the right to speak, you also need to be excited about your message. If an audience senses your genuine passion, they’ll hang on every word.

What You’ll Do With It

Inspire large audiences, address the media, or simply control a meeting. Deliver a riveting presentation that yields positive results. Be the flashlight in the dark room that shows everyone the way!

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Internal Conflict Resolution Guidebook

Internal Conflict Resolution Guidebook

Benefit of This eBook

The ability to interact with people is even more important today with the pressures of our complex and fast-paced work environments. The book presents ideas for analyzing conflict situations and resolution methods that foster cooperation. Discover how to interpret individual reactions to conflict, enabling them to understand and better manage emotions and needs.

What You’ll Learn

First, a comprehensive Conflict Reaction profile enables you to analyze your current approach to handling conflicts so you can pinpoint improvement areas. An assortment of practical conflict resolution strategies is provided. Armed with alternative ways to assuage contentious situations, you’ll lead a more cohesive team.

Why You Need It

Conflict in the workplace weakens morale, strains productivity, and burdens overall progress. Discord needs to be addressed head-on. When conflict becomes a major disruption or risk to relationships, it’s time to be the skillful peace-maker.

What You’ll Do With It

This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan.

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Sales Effectiveness: Overcoming Objections

Sales Effectiveness: Overcoming Objections

Benefit of This eBook

As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.

What You’ll Learn

You’ll discover the 5 key steps for overcoming objections. Discover that not all objections are rational, but instead emotional. Learn to respond to your client’s emotional needs in addition to any other obstacles that may be preventing them from buying.

Why You Need It

Overcoming objections isn’t just about closing a sale; it’s about building relationships. It’s your chance to let your clients know that you’re listening, and that you hear them. And when your clients feel understood, the probability of future business is solidified.

What You’ll Do With It

When objections are satisfactorily resolved, you’ll have more that just a sale; you’ll have rapport. Resolving objections effectively is a process that involves careful, sensitive listening along with positive, factual responses to buyer concerns. Once you’ve mastered the skill, you’ll be pleasantly surprised at your improved closing rate!

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Sales Management Guidebook

Sales Management Guidebook

Benefit of This eBook

Accomplished sales leaders strive to ensure that the workplace is engaging. The relationship between managers and their team members is one of the primary indicators of employee engagement and team success. When managers take an active and supporting role in goal setting and in team members’ accountability, people on the team feel they can make a difference and are more engaged in achieving results.

What You’ll Learn

You will be introduced to the 5 drivers of inspiring sales leadership, starting with an examination your own approach to human interaction. Learn new communication skills and discover effective methods for holding your team members accountable. Develop a clear plan for the sales process that defines performance goals, inspires employees, and ensures that your employees have adequate product knowledge and a keen understanding of the value of customer rapport. And that’s all before noon!

Why You Need It

Most sales executives have the desire to improve their performance and to become more capable of handling job challenges. With effective coaching techniques, a strong sales manager can help the team develop skills that will enable them to achieve their sales goals while having the added benefit of developing trust with the team members. The sales manager is responsible not only for creating a trust-based and engaging work environment, but also laying out a play than produces consistently positive results.

What You’ll Do With It

Perhaps the most valuable long-term benefit of this ebook is the new and insightful way you can begin to examine your own human interactions. Effective leaders realize the need to build trust, respect, and rapport. They genuinely want to understand what inspires different people on their teams and are skilled at motivating peak performance. These aren’t just business skills; these are life lessons!

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