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As a global leader in workplace training and development, we’ve created custom resources to supplement your training, as you further develop the skills to become a better, more confident, and more effective version of yourself.

Recognizing Leadership Blind Spots

Recognizing Leadership Blind Spots Benefit of this White Paper Research shows that leaders have blind spots, and they can be costly to the organization. Sadly, most leaders believe that their vision in the world of business is 20/20, so it takes a little convincing to get them to see the error of their ways. This

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Emotional Drivers of Employee Engagement

Emotional Drivers of Employee Engagement Benefit of this White Paper Emotions and engagement are deeply-interconnected. Every touchpoint of the employee experience can elicit emotions – some of which drive engagement and others that kill it. What You’ll Learn Engagement is more than being happy at work. Learn the power of positive emotions on employee engagement,

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The 3 + 3 of Experience Innovation

The 3 + 3 of Experience Innovation Benefit of this White Paper This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success. There are 3 market-facing trends along with 3 workplace-focused trends. The market-facing trends analyze an in-depth understanding of their customers’ expectations,

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Managers Matter: A Relationship-Centered Approach to Driving Employee Engagement

Managers Matter: A Relationship-Centered Approach to Driving Employee Engagement Benefit of this White Paper Employee engagement translates to superior performance. Knowing how managers act as the catalyst for engagement provides organizations with further insight on how to move the needle on employment engagement levels – and realize the bottom line benefits. What You’ll Learn The

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Close Looks like your cart is empty, please use the course finder to find available courses. View Course Finder Creating Cultures that Engage and Retain Millennials & Generation Z

Creating Cultures that Engage and Retain Millennials & Generation Z Benefit of this White Paper Millennials are now the largest segment of the workforce and Generation Z is on its way. How do we engage these younger workers? The data covered in this paper provides strategies for inspiring relationships across generational divides to create a

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Team Conflict Resolution Strategies

Team Conflict Resolution Strategies Benefit of This eBook When a team player has an issue with another, a leader should be willing and able to address problems directly and as swiftly as possible. When you understand different conflict resolution strategies, you’ll be able to more easily see things from another person’s perspective, engage your team

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Communicate with Diplomacy and Tact

Communicate with Diplomacy and Tact Benefit of This eBook This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa! What

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Leading A Multi-Generational Workforce

Leading A Multi-Generational Workforce Benefit of This eBook According to a Dale Carnegie Training Employee Engagement study, “Employees who feel their immediate manager displays strong leadership, positive standards and interest in them on a personal level are more engaged.” This ebook is designed to show you what makes each generation tick, so that you can

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How to Run an Effective Performance Review

How to Run an Effective Performance Review Benefit of This eBook This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing

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How to Provide Feedback Without Insulting Your Workers

How to Provide Feedback Without Insulting Your Workers Benefit of This eBook A recent Dale Carnegie Training Employee Engagement Study revealed that the immediate supervisor, and their behavior and attitude, drives employee engagement in the workplace. If managers want to maintain engaged workers, they need to provide feedback and constructive criticism in a positive way,

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Dale Carnegie Quick Tips for Outstanding Customer Service

Dale Carnegie Quick Tips for Outstanding Customer Service Benefit of This eBook It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and

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Sales Management Guidebook

Sales Management Guidebook Benefit of This eBook Accomplished sales leaders strive to ensure that the workplace is engaging. The relationship between managers and their team members is one of the primary indicators of employee engagement and team success. When managers take an active and supporting role in goal setting and in team members’ accountability, people

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Sales Effectiveness: Overcoming Objections

Sales Effectiveness: Overcoming Objections Benefit of This eBook As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the

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Internal Conflict Resolution Guidebook

Internal Conflict Resolution Guidebook Benefit of This eBook The ability to interact with people is even more important today with the pressures of our complex and fast-paced work environments. The book presents ideas for analyzing conflict situations and resolution methods that foster cooperation. Discover how to interpret individual reactions to conflict, enabling them to understand

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Change Management: A Leader’s Guide to Managing Change in the Workplace

Change Management: A Leader’s Guide to Managing Change in the Workplace Benefit of This eBook Managing through change can be stressful, frustrating and difficult. Being prepared and using an organized approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and

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Dale Carnegie’s Secrets of Success

Dale Carnegie’s Secrets of Succes Benefit of This eBook Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living, and as a result, over 8 million lives have been inspired by his timeless values and practices. A plethora of golden

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Are Your Employees Motivated?

Are Your Employees Motivated? Benefit of This eBook Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your

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Closing the Sale by Building Customer Relationships

Closing the Sale by Building Customer Relationships Benefit of This eBook To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements,

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A Leader’s Guide To Business Innovation

A Leader’s Guide To Business Innovation Benefit of This eBook Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity – your people. When you value your employee’s talents, foster a positive work environment, provide open

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